Custom Photo Round Medallion Necklace – Personalized Memorial Picture Pendant Tennis Chain | Gift for Him Her

Frequently Asked Questions

🧡💖 ABOUT OUR JEWELRY 🧡

* The majority of all our jewelry is crafted from high-quality stainless steel — durable, hypoallergenic, and tarnish-resistant.

* Our pieces are made to last beautifully — they won’t rust, fade, or turn your skin green.

304 Stainless Steel
* Durable, corrosion-resistant, and safe for sensitive skin.
* Resists rust and tarnish.

316L Stainless Steel
* Hypoallergenic and tarnish-proof.
* Retains shine and resists scratches.
* Looks like real gold or silver and lasts for years.

* Every piece carries a story — your story — designed to be worn, loved, and passed down.

🧡 ⏱️ PROCESSING TIME & 📦 SHIPPING TIME 🧡

* You’ll receive a processing notification within 24–48 hours of purchase.

* Once your order is in production, please allow the time listed in the item description.

* If you check in early, you’ll receive this message:
“Your order is still in process. As soon as it ships ✈️, you will receive a tracking notification 😊.”

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* Delivery times vary by location — please refer to the listing details for estimated shipping.

* If your order hasn’t reached the estimated delivery window yet, please allow more time before contacting us — we’re creating your piece with love and care! 💕

🧡📧 TRACKING INFORMATION & 🚚 USPS “IN TRANSIT” STATUS 🧡

* You’ll get a confirmation email within 24–48 hours of purchase

* Tracking info is sent once your order ships.

* If you don’t see your email, check your spam/junk folder.

When contacting us, please include:
* Name
* Order number
* Date of purchase
* Item purchased
* Amount paid
* Phone number

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If your tracking says “In Transit”, don’t worry — your package is on the move!

* USPS doesn’t always scan at every stop.

* Your package may be on a truck, at a sorting facility, or in transfer.

* It will update once scanned at the next location.

📬 You can check USPS tracking help here: USPS FAQs

🧡 ✏️ ORDER CHANGES & ⚡ RUSH PROCESSING REQUESTS 🧡

* You can make changes within 48 hours of placing your order.

* After 48 hours, your item is already in production and cannot be changed.

📧 When requesting a change, please include:
* Your Order number
* The Item purchased
* The Specific change requested
If the 48-hour window has passed, you’ll receive:

“We’re sorry, your order has already started production and cannot be changed at this time.”

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* We usually cannot rush the production of personalized jewelry.

* Each piece is handcrafted with care, and we don’t skip steps in our quality process.

* If you request faster processing, we’ll do our best — but it cannot be guaranteed.

🧡 💔 DAMAGED OR INCORRECT ITEMS 🧡

We take great care with every order, but if something arrives damaged or incorrect:
1. Contact us within 14 days of delivery.
2. Include photo proof of the issue.
3. We’ll happily provide a replacement (with priority shipping) or a refund.

Return Guidelines:
* Returns accepted within 14 days.
* Items must be unworn and in original condition.
* You are responsible for return shipping.
* Allow 2–3 business days for processing once received.
* Keep tracking proof for your records.

🧡 ❌ ORDER CANCELLATIONS 🧡

* You can cancel your order within 7 days, as long as production hasn’t started.
* After production begins, cancellations are no longer possible.

🧡Jewelry Care 🧡

Blessed & Charmed Co. is not responsible for natural wear. We stand by our products and our quality.

🧡 Do not shower with your jewelry
Your soaps and shampoos can contain chemicals and ingredients that harm your jewelry!

🧡 Take off your Jewelry before you clean
The chemicals in everyday cleaning products can have a dramatic effect if exposed to your jewelry regularly!

🧡 Avoid the pool and jacuzzi
Chlorine is one of the leading factors in damaging jewelry. It can discolor and tarnish your favorite pieces!

🧡Keep your product in a safe place
Be sure to properly store your jewelry to ensure that it maintains its new look! Keep it in a safe location.